His standards were not very high—he only needed 20Mbps or so to make sure he could prevent some excursions to the office.
“I work in IT, so rapid speeds are crucial for me to work at home,” Mortimer told Ars. “I called AT&T on three different occasions to confirm this house had Uverse abilities or, at minimum, 20Mbps. I was told each time ‘Yes, that service can be found at that home.'”
“Half the time, sites will not even load,” he said. At those speeds, streaming video is outside. Downloading files was challenging not only due to the low bit rate but also because the connection was frequently shaky, dropping many times a day.
Mortimer’s occupation includes helping workers with issues and keeping the network.
Mortimer additionally stopped up the address into AT&T’s Uverse availability checker. The system reported the house could get the service he needed, Mortimer said.
Instead of AT&T’s Uverse fiber to the node service, which could have supplied up to 45Mbps, the greatest AT&T could really offer him was up to 768kbps download speeds over DSL lines.
Since it was the just wired Internet alternative accessible, Mortimer subscribed.
Getting work done at home demands logging into a remote desktop. Simply restarting a server believed hopeless from his house connection, so Mortimer made a lot more trips to the office than he had enjoy.
In more money-making places than Mortimer’s town, AT&T has made sure to bring fiber closer to homes. In 100 cities, all external Michigan, AT&T says it’s considering building fiber to the home gigabit service, more than 2,000 times more rapid than the real world speeds it provided to Mortimer.
Though he never got better Internet service from AT&T, the firm finally upgraded its web site to ensure it no longer guaranteed speedy broadband to his home. “After my criticism and their site assessment, they corrected it on their web site,” he said.
“Before we moved out here we’d Netflix and Hulu and played online games, and today we do not do any of that,” Mortimer said. “We had to cancel lots of subscriptions.”
Mortimer has seemed before the Lowell City Council to claim the city should build its fiber network, and he began a group called the Lowell Fiber Initiative to pursue that aim.